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Shipping & Returns

FAQ transportation

1. What is the shipping insurance?
marine insurance to provide international express delivery process and product protection for safety. If the report does not exist or is damaged, you do not have to pay extra packets of instant routing.

2. When will my order shipped?
1. The working time of the reception time = transmission time +

Action: usually 1-3 days

Before you order, we must prepare for product quality, testing and approval of the article package. It must prepare their project delivery time, delivery time will be separated. I hope you can understand.

Most buy orders 5-15 days. Travel time can vary depending on the type of product. Orders are not delivered on weekends and holidays.

3. Where is my booking confirmation?
As far as your order will be shipped, you will receive a confirmation email at the email address of purchase. If for some reason you do not receive the email, check your spam folder and add to our list of email senders. If you have any questions, please contact our customer service in a timely manner.

4. I have to pay taxes, are not internationally?
No additional cost is the customer always. But the recipient will be fully responsible if fees. When the goods to your country, your order may be subject to import duties and taxes are. This is only a general rule, you should contact the number and proportion of certain customs.

We can not control and are not responsible for taxes paid taxes / fees. You will be responsible for paying additional fees of customs clearance. Customs policies vary from country to country. For more information, contact your local customs. Note that in rare cases, exercise can delay delivery of some packages.

5. Look at the transport
When you place an order, use the contact details shown on the credit card billing address and bank. If the message exactly match the credit card, you can save the file to check. May need to contact us directly. When the information specified service address, check the zip code, city and country are correct. If you have registered under the fast service, unless the information is not matched his record, we may contact you to update this information, which could delay the order.

6. The Mailbox sediment (/ / DPO APO) reaction?
In general, do not support this service. But now we can not tackle provided by standard shipping to PO boxes and military addresses (APO, FPO).

Therefore, the most accurate and up to date to determine the transport, shipping details and phone numbers. Your cooperation is greatly appreciated. If you can not record or submit all the packages will have to be collected. If introduced because the address was wrong, but it's not a job, the customer will be responsible for delivery and return fees.

7. observation
Your package tracking monitor. When your order is shipped, a tracking number for networks and confirmation email will be sent to you. After receiving the email, check your monitor within 48 hours.

You can also login to your account to track your order.

I highly recommend to add to your mailing list, so you can get on our booking confirmation. If you have not received a reply three days, check your spam folder / trash.

If you have any questions about shipping orders you have any questions, do not hesitate.

8. I got the wrong item or defect.
If the error checking projects and programs, or their failure, we now know our service. Contains detailed information, including photographs relating to giving orders and projects, we will find a decent way to solve this problem.

9. No part of my order.
While many elements that sometimes reaches the send, we have time to order products, make some items arrive alone. These include email, saying that if the goods are delivered separately. Therefore, you should check your inbox, if you have any questions, please contact us at the right time.

You can choose express delivery, emergency
We are pleased to provide messaging services. But before you choose this option, you must take into account the additional costs. Or pay taxes when the package reaches its destination. The costs incurred by the recipient of the shipment. Unfortunately, we do not have such a statement can not control, but you can not say what it would cost a huge political differences and tariffs in different countries. We recommend that the local customs before ordering to avoid being accused of contact current expenses, not to think surprised.